Refund Policy
Last updated: October 27, 2026
1. Failed Transactions
Our platform employs automated systems to process transactions instantly. In the event that a transaction (Airtime, Data, Cable TV, or Electricity) fails due to network issues or provider downtime, our system will automatically detect the failure and refund the exact transaction amount back to your wallet.
2. Processing Time
Automated refunds for failed transactions are processed instantly. If a transaction status is "pending", please allow up to 24 hours for final resolution with the network provider before a refund is issued.
3. Exceptions
We do not issue refunds for successful transactions. If you enter the wrong phone number or meter number, and the transaction is successfully delivered by the network provider, we cannot reverse or refund the transaction. Please verify all details before confirming payment.
4. Contact Support
If you believe a transaction failed but your wallet was not refunded, please contact our support team immediately with your Transaction ID:
- Email: hello@vtucorporate.com
- Phone: +234 800 123 4567